Assistant Salon Manager

Overview

The Assistant Salon Manager is responsible for overseeing all

aspects of salon operations and acting as the primary leader in the salon in

the absence of the Sr. District Leader/District Leader/Salon Manager.  They are responsible for achieving salon

goals.  Specifically, the Assistant Salon

Manager is expected to:

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• Ensure
• salon team provides exceptional guest service
• 
  
• Assist
• in marketing the salon and growing the business
• 
  
• Lead,
• coach and develop a team           
• 
  
• Ensure
• the salon schedules meet the needs of the business
• 
  
• Work
• with Sr. District Leader, District Leader or salon manager to manage and
• control expense
• 
  
• Demonstrate strong technical ability
• 
  
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• Complete
• required administrative tasks
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• Lead
• a team to accomplish sales goals
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• Achieve
• personal productivity goals
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Qualifications

• 
  
• Valid current cosmetology
• license, to include a manager license as required by local (or
• state/provincial) cosmetology regulations. 
• 
  
• Ability to work a minimum of 35
• hours per week on a flexible schedule, including nights and weekends.  Occasional overtime and overnight travel
• may be required.  Position may
• require working alone in the salon.
• 
  
• Ability to provide exceptional guest
• service and consistently perform quality services.
• 
  
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• A team player with strong
• leadership qualities.  Ability to
• multi-task and work at a fast pace while demonstrating good judgment and
• time management skills.
• 
  
• Communicate effectively with
• salon team, peers, supervisors and guests.
• 
  
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• Ability to read and analyze
• various salon reports.
• 
  
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• Basic reading, writing, math
• and computer skills required.
• 
  

Capabilities:

• 
  
• Demonstrate ability to run a
• profitable business
• 
  
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• Team-building skills
• 
  
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• Demonstrate a positive attitude
• 
  
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• Exercise good judgment
• 
  
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• Lead and drive change
• 
  
• 
  
• Deliver best in class guest
• experience
• 
  
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• Understand guest needs and
• trends
• 
  
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• Demonstrate accountability,
• dependability and ethics
• 
  
• 
  
• Occasional travel to mandatory
• meetings and training sessions, including overnight travel.
• 
  

Essential

Functions

Ensure team

drives guest loyalty through an exceptional salon experience:

• 
  
• Coach and develop the team
• through existing guest service training programs.
• 
  
• 
  
• Collect or verify guest
• information during every visit.
• 
  
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• Create weekly salon schedules
• using available scheduling and forecasting tools that support the guest
• experience and ensure the salon is adequately staffed.
• 
  
• Ensure salon team presents a
• professional appearance and a positive attitude.
• 
  
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• Handle and resolve guest
• service issues to maintain guest loyalty.
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Promote the salon

within the community and grow the business:

• 
  
• Utilize existing business tools
• to attract and retain guests.
• 
  
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• Coordinate promotional sales
• displays as directed
• 
  
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• Develop and maintain local
• business relationships
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·        

Establish

and maintain a positive working relationship with peers, salon personnel and

home office personnel, as well as landlords, property managers, licensors and

beauty school.

Lead and develop

a team:

• 
  
• With the support of the Sr. District
• Leader/District Leader/Salon Manager, recruit, interview, hire, train and
• retain staff.
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• Create a positive work
• environment through motivation, recognition and coaching.
• 
  
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• Work with Sr. District Leader/District
• Leader/Salon Manager to set monthly and daily goals and objectives for
• team. Measure performance and provide coaching.
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• In conjunction with the Sr. District
• Leader/District Leader/Salon Manager, schedule and conduct staff meetings
• and technical workshops as required.
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• Document important
• conversations and incidents.
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Manage and

control expenses:

• 
  
• Work with Sr. District Leader/District
• Leader/Salon Manager to effectively control of salon payroll.
• 
  
• 
  
• Effectively control salon
• operating costs such as supply and retail inventory, utilities, and
• maintenance costs.
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• Audit salon to ensure employees
• charge correctly for services and products.
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Demonstrate

strong technical ability:

• 
  
• Display a sound understanding
• and perform all available services in a competent, efficient and
• professional manner.
• 
  
• Train and provide guidance to
• employees on proper techniques for services offered.
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Complete required

administrative tasks/compliance:

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• Enforce and promote all
• corporate policies, procedures and work rules.
• 
  
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• Ensure closing procedures are
• adhered to and daily bank deposits are made.
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·        

Ensure

that the assets of their salon are protected and that loss prevention policies

are adhered to.

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• Ensure the cleanliness of the
• salon and that the salon complies with all applicable state and local
• sanitation rules.
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• Perform and delegate a variety
• of tasks related to salon operations, including but not limited to:  answering telephones, stocking shelves,
• taking cycle counts/inventory, and other duties as assigned.
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• Ensure all staff licenses are
• current, valid and posted as required.
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• Ensure all items required by
• state and federal law are posted in salon as directed by company.
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• Maintain and uphold safety
• standards by identifying and correcting conditions that affect salon
• safety.
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• Ensure salon is open for all
• posted hours covering any employees’ shifts, if necessary.
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Physical

Requirements and Work Environment

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• Frequent lifting up to 10 lbs.
• to pick up bottles of product needed to perform hair services and stock
• retail shelves.  Occasional lifting
• 10-25 lbs. to assist unloading monthly shipment of products.
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• Continuously perform hair
• services and perform other job-related functions throughout each work shift.
• 
  
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• Greet guests at the front of
• the salon, escort them back to the styling chair and to and from the shampoo
• area and escort them back to the front of the salon once the services are
• completed.
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• Retrieve supplies needed to
• perform services from various areas of the salon.
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• Continuous repetitive movement
• with fingers, hands, wrists and arms, including but not necessarily
• limited to using scissors to cut hair, rolling hair in rods to perform
• perm services, vigorous movement to massage/shampoo guest’s hair, twisting
• wrists to blow dry and style hair with various irons.
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• Continuous grasping of guest’s
• hair, blow dryer, curling iron, combs, and hair coloring brushes in order
• to perform services.
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• Continuous reaching,
• alternating between shoulder level and above-shoulder-level height to
• perform services, stock shelves, retrieve product/supplies from cupboards
• and shelves.
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• Frequent twisting and bending
• to shampoo guest’s hair, frequent twisting to reach for tools while guest
• is seated in styling chair and sweep hair off the floor after service.
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• Occasional pushing and pulling
• to move styling chair.
• 
  
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• Continuous exposure to various
• chemicals and fragrances used in performing services and styling hair,
• including but not limited to permanent solutions, straightening solutions,
• shampoos, conditioners, hair spray and guest perfume.
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• Occasional climbing of
• ladder/stepstool to stock shelves, retrieve products, change bi-monthly
• collateral, and maintain salon.
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• Visual observation of guest’s
• hair, including close vision, color vision and the ability to adjust
• focus.
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• Ability to communicate with guests
• regarding services offered and requested and regarding guest needs and
• desires with regard to such services.
•